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Frequently Ask Question


Q: How do I cancel my order?
  • Cancelation depends on the restaurant you place the order with.
  • Give us a call at +65 6241 0241 and we will help you to cancel your order.
Q: How do I make changes to my order?
  • Just give us a call at +65 6241 0241 and we can change your order for you.
  • However if the delivery has been discharged already, no changes can be made.
Q: I did not receive what I ordered. Why did this happen?
  • There may be times when a mistake has been made and items from your order are missing when the delivery is made. If possible, you should go through your delivery with the driver to confirm the correct items have been delivered. If something is missing, you can contact us and we can contact the takeaway on your behalf as soon as possible so the takeaway can be given the opportunity to resolve the problem. You can contact us at +65 6241 0241
Q: I did not receive an order confirmation. Did my order get through?
  • On rare occasions. there may be a problem with the system and you do not receive your confirmation email informing you that your order has been received. Most often in this case the order has gone through and it is just a problem with the email not getting through to you. However to be sure, it is best to contact us so we can check your order for you and confirm that it has gone through. You can contact us at +65 6241 0241
Q: The food I ordered is unacceptable. How do I get a refund?
  • Canadian 2 for 1 Pizza provides an easy way for you to order your takeaways online, we are not responsible for the preparation/cooking/delivery of the food. If you are unhappy with the quality of the food, you can contact us and we can contact the takeaway on your behalf to inform them of your dissatisfaction, and to see what they will offer you in compensation. You can contact us at +65 6241 0241
Q: How long does it take to process the refund?
  • If for any reason you are due a refund from canadian-pizza, the money will be credited back to you within 2-4 working weeks from the processing date.
Q: How do I provide feedback?
  • You can contact our customer care department at +65 6241 0241.
Q: Help! I have more questions. Who can I speak to?
  • You can contact our customer care department at +65 6241 0241.
Q: Can your agent speak Mandarin?
  • Yes, we have Mandarin-speaking customer care agents.
Q: What if I'm not at home when the delivery man comes by? Will they redeliver?
  • You will receive a confirmation email and a SMS from us, stating the delivery time of your order so you will be able to arrange for someone to be home when the delivery man comes by. Unfortunately, redelivery is not possible.
Q: What is the refund policy for orders made online?
  • If an order is cancelled by Canadian Pizza, we will refund the full order amount back within 2-4 weeks. If an order is cancelled by the customer, we will reimburse the money online within 2-4 weeks on a case to case basis.
Q: Can I order beverages too?
  • Yes of course! You can order beverages too
Q: How do I know if my order got through?
  • You will receive a confirmation SMS from us, stating the orders you have selected and the time it will take to be delivered to you. We will also send you a SMS to keep you updated once the restaurant has confirmed your order.
Q: Is your site secure? How can I be sure?
  • Our website is secure and uses the latest technology to encrypt your information. We have a customer care department that makes sure every order goes out to the restaurant correctly so, no fear, we will take good care of your internet order.
Q: What are your payment methods?
  • We accept cash on delivery and also online credit card payments for selected restaurants. Soon we will have online payments for all restaurants.
Q: How long will the delivery take?
  • Depends on the number of orders and the distance from the restaurant to your delivery address. Once your order has been processed, we will send you a SMS regarding your confirmation and expected delivery time.
Q: If the delivery is late, do I get some discount?
  • We will do all we can to help you; you can contact us and we can contact the takeaway on your behalf as soon as possible to investigate. Give us a call or drop us a line and we will try to help you out.
Q: Do you still deliver during heavy rain?
  • Yes we will deliver during heavy rain also.
Q: Where is my food? Who do I call to check on my food?
  • We will do all we can to help you; you can contact our customer care department who will investigate on your behalf. You can contact us at +65 6241 0241
Q: Why does Coca-Cola have Coca-Cola Classic and Coca-Cola Original Taste Less Sugar in the 320ml can format?
  • Eating and drinking less sugar is an increasingly important issue for many people in Singapore, and many Singaporeans are telling us they want more drinks that taste great but have less sugar and fewer calories.
  • Since June 2018, one of the actions we’ve taken to provide Singaporean consumers with great-tasting beverage options that have less sugar and fewer calories is to reduce the amount of sugar in Coca-Cola Classic in 1.5L bottles.
    • Called “Coca-Cola Original Taste – Less Sugar”, 1.5L bottles of Coca-Cola have less than half the sugar in CocaCola Classic.
    • We are encouraged with the performance of “Coca-Cola Original Taste – Less Sugar”, and we will now be introducing it in more package types.
    • In addition to 1.5L bottles, we will now offer Coca-Cola Original Taste – Less Sugar in 500ml bottles and in 320ml cans.
  • That said, we recognize that like all food and beverages, soft drinks with calories can be consumed in moderation, as long as people don’t consume them to excess.
    • That’s why we will continue to offer Coca-Cola Classic in smaller packages, like the 320ml and 250ml cans and the 180ml mini-cans, to help beverage lovers control their portion sizes

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PLACE ORDER

UNIT PRICE: S$ TOTAL AMOUNT: S$

PLACE ORDER

UNIT PRICE: S$ TOTAL AMOUNT: S$

Place Order

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Place Order

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CANADIAN 241 PIZZA

www.canadian-pizza.com

6241 0241

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    31/05/2020 2:00pm
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Please call: 6241 0241

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